AfterShip is an online tracking platform which helps online merchants track their shipment across multiple carriers and notify their customers via email or mobile. Being an online merchant myself, I shipped more than 30,000 packages a month around the world. When customers contacted me to get an update on shipments I realized that I couldn’t track shipments from different carriers and get updates on their status in a single place. So I built Aftership to allow both consumers and online merchants view all their packages on a single platform.
After winning the 2011 Global Startup Battle and 2011 Startup Weekend Hong Kong Aftership opened into beta and quickly helped thousands of online merchants to send out over 1,000,000 notifications to customers.
One of the key parts of our service is providing customers around the world with up-to-date information about their packages.
Right now we have more than 10 million tracking numbers in our database. This causes a few different challenges when it comes to search and we needed technology that would help us continuously index constantly changing information.
Our first challenge is that we are a small team with only 1 engineer.
We are not in the search business, so we needed a solution that would be easy to implement and work well with our existing infrastructure. Algolia’s extensive documentation made it easy to see that our set up and implementation time would be extremely fast and would work with any language and database, so we could get back to our core business.
Algolia was super easy, we had it tested, up and running in a week.
Our second challenge was quickly delivering search results.
On Redis, searching for packages was simply impossible. For each query, it would simply lock up until the result was found, so it could run only one search at a time. Each search with Redis was taking up to 10 seconds. With Algolia we reduced search result delivery times to 250 milliseconds for any customer anywhere in the world. When you think about thousands of merchants who send more than 1 million packages per month, you can see how speed is critical.
Downtime also is not an option when tracking packages around the globe.
We are very strict when adopting new technologies and SaaS technologies can’t slow down our system.
Algolia had the highest uptime of the other solutions we looked at. There was no physical downtime.
Our final challenge was search complexity.
Sometimes you need to know how many shipments are coming from Hong Kong and exactly where they are in transit to and from the U.S.. Shipments going around the globe can change status several times within a single day. With Algolia’s indexing we are able to instantly deliver up-to-date notifications on all 10 million packages, so that customers can not only track their package on its journey, but they can also go to their online merchant’s shop and see a real-time status of their package.
In the end, it was Algolia’s customer service that won us over.
Similar services and platforms were not responsive. With Algolia we either had the documentation we needed, immediately were able to get advice from an engineer or had our problem solved in less than a day. With such a small team this means a lot. And with the Enterprise package we know that Algolia will grow with us as quickly as our business does.
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